SHIPPING & PAYMENT INFORMATION
DELIVERY INFORMATION - COVID 19
Your health and safety are our top priority! ♥
Hygiene measures in our warehouse
The highest hygiene standards are guaranteed in our department stores. This also applies to your package and your ordered products. You can order from us without hesitation.
Hygiene measures during delivery
Our shipping partners also comply with the officially prescribed health and hygiene standards, as well as safety precautions. A transfer can be made contactless.
Please note that currently there are delays in delivery due to the COVID 19. The following areas are affected: Italy:
02043, 04022, 85047, 94018, 00017, 40059, 64030 - 64031, 64033 - 64035, 65010, 83031, 84030, 84035 - 84036, 86016, 86077, 86079, 87038, 87054, 87056, 87060, 88842, 89064, 89822, 90030, 91018, 94011 (Packages will be stored for 14 days)
3880000 – 3880999, 3885000 - 3885999Spain:08700 - Igualada
08710 - Santa Margarida de Montbui
08711 - Odena
08712 - Sant Martí de Tous
08788 - Vilanova del Camí
We thank you for your understanding.
When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12 am UTC+1 will not be shipped out until the next business day. If you order after 12 am UTC+1 on a Friday, your order will likely be shipped out on the following Monday.
How are taxes and duties calculated?
For Duties Delivered Paid (DDP) Orders: JACQUES DU MANOIR's pricing all include local VAT, therefore all cost related to import and duties will be pre-payed by JACQUES DU MANOIR.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
Where can I find a JACQUES DU MANOIR retailer?
Jacques Du Manoir has a strong global distribution network around the world.
Please visit our Store Locator to find a store near you.
Is it safe to order online?
In order to protect your information, JACQUES DU MANOIR uses one of the most secure online ordering systems on the market, and we're constantly researching and improving our software to make sure we offer the highest possible security at all times.
We utilize Security Socket Layer (SSL) technology; one of the most secure systems for ordering online that allows encryption of your potential sensitive information, such as your name and address and critical personal information such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our website cannot be read in the event someone else intercepts it. The SSL technology provides authentication that assures your browser that your data is being sent to the correct secure computer server; encryption that encodes all data, so only the secure server is able to read it; and data integrity that checks that the transferred data has not been altered.
ORDER INFORMATION & CONCERNS
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Why was my order canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account or Stripe account.
WATCH SPECS & WARRANTY
What type of movement is used?
Depending on the product the movement may vary, Please visite our product specification for further information. If you cannot find your product please contact our for customer service for further product information. contact us
What type of leather is used?
Our leather straps are made of genuine leather.
What is the glass made of?
The glasses we use is made out of Sapphire Crystal.
Sapphire Glass is a synthetic or “glass” is actually not glass at all. It is a very hard, transparent material made of crystallizing pure aluminum oxide at very high temperatures. Synthetic sapphire has the same hardness as natural sapphire gemstones, but without the colouring agents that give the gems their various hues. When it is heated, the synthetic sapphire forms round masses, that are then sliced into pieces with diamond-coated saws. These disks are then ground and polished into watch crystals. (One reason sapphire crystals are relatively expensive is that the tools required to cut and polish this extremely hard material are very costly.) Sapphire (whether natural or synthetic) is one of the hardest substances on earth. It measures 9 on the Mohs scale, which is a system for rating the relative hardness of various materials. (Diamond measures 10, the highest rating.) Watch crystals made of synthetic sapphire are often marketed as “scratch resistant” or “virtually scratchproof” because they are very difficult - but not impossible - to scratch. Diamond can scratch them; so can man-made materials that incorporate silicon carbide, which, with a Mohs rating of between 9 and 10, is harder than sapphire. So, if you accidentally scratch your watch on a simulated-stone surface or a wall that incorporates some of these silicon carbide materials, it could scratch the crystal.
Is there a warranty?
JACQUES DU MANOIR AG has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.
How do I replace my battery?
All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery on your own, as it requires some special tools and you could damage the watch.
How do I become a JACQUES DU MANOIR reseller? Do you have any authorized resellers?
While we appreciate that you want to be a reseller of JACQUES DU MANOIR, we do not currently have any reseller or wholesale program. Please email us at firstname.lastname@example.org and we will do our utmost best to get back to you within a timely matter!