Return & Refunds
Return & Refunds
When will I receive my refund?
Once we have received your return order we will start processing the refund. This can take up to 14 business days. Once the refund has been processed, you will receive a confirmation via email.
Can I exchange my recently purchased watch?
As per the return time you have 14 days to request an exchange. Kindly send us an email to firstname.lastname@example.org and send the watch back to our office in Switzerland. Please make sure to send your goods with a Tracking Nr. to ensure a safe and easy tracking of your parcel since Jacques Du Manoir is not liable for any lost or damaged goods.
Once your order was returned our team will process your watch and issue the Exchange to be send using UPS Express. You will receive an email with the Tracking nr. and confirmation of delivery.
If you exchange for a product that cost less than the original order, we will of course issue a refund for the amount due.
Please note that on discounted goods we do not cover the Shipping cost. Therefore we charge a 20$ Exchange fee to cover all import and shipping costs.
How can I return my Jacques Du Manoir Gift Box?
You have 14 days to return your order upon receiving it. Gift boxes can only be returned in their entirety (as a gift box not as individual items).
How can I return a watch that was bought/sent to me as a gift?
We can process this as a normal return, as long as you are able to provide us with the order number, a store receipt or proof of purchase.
I received a damaged or defective product - what do I do?
If you have received a damaged or defect watch, please submit a request via our contact form with your order number, a description.
We may ask you to provide proof for the damaged good. Please make sure to take a picture of the shipping box and of our watch. If no proof can be given we may not be able to issue you a new product or refund.
I received the wrong product/size what do I do?
We carefully check all orders before they are shipped. In case something has gone wrong during the process, please submit a request via our contact form and we will help you out! To speed up the process please provide us with your order number and a picture of the item.
What is your return policy and how do I return my order?
Upon receiving your order, you have 14 days to return it. Please be aware that the product and the packaging must be in the same condition in which you have received it in. Labels and plastic protection films must still be attached and the watch must be inactivated (the plastic stopper attached onto the crown). The products must be unused and in their original packaging. It is not possible to exchange items.
Returns for orders from Switzerland are free. For other countries, return costs will be applicable.
We will send you a notification by email when we receive your return and when we have processed it. Please allow up to 14 days for your return to be processed.
Should you have any questions or enquiries regarding your return, you are more than welcome to reach out to us via our contact form.
Visite our statutory right of withdrawal for further information
Request a Return Label
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without any proof of purchase (invoice or order nr.)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Jacques Du Manoir AG, C/O FM Swiss Logistics Via Penate 16, 6850 Mendrisio Switzerland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.